Frequently Asked Questions

We are based in Seattle, WA. We distribute nationwide via LTL, FedEx, UPS, and First Class Priority Mail.

Yes, As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.

If the item shows it's available, it should be in stock.

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Larger freight items may take additional time. You will receive tracking as soon as it's been shipped.

If we have not shipped your original order, please place an additional order so that we can combine both shipments.

We offer a 24-hour grace period for order cancellations as long as your order has not shipped.

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos hello@keltur.com and we will process an insurance claim on your behalf.

Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship.

Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly.

Furniture, larger décor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris.

Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Our delivery team is not permitted to install any electrical equipment or wall-mounted items.

Yes. An individual 18 years or older, must be home to accept furniture delivery and inspect your order.

Yes! For more information on our trade program, see here.

Yes, we do! Visit our Earn Rewards page for more details and information on joining.