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RETURN & EXCHANGES Policy
At Keltür, we strive to ensure that you're 100% satisfied with your purchase.
Customer satisfaction is essential to us, so we extend a generous return policy to accommodate your returns. Before returning an item, however, please contact Keltür Customer Care at (888) 915-0125 to obtain detailed shipping instructions.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The return must be post-marked within 30 days of receiving the item.
To start a return, you can contact us at hello@keltur.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@keltur.com.
Please allow 2 weeks after your order has been received for processing. You will be refunded the full purchase price, including tax, less shipping. For items offered with free shipping, outbound shipping fees will be deducted from your final refund. The customer is responsible to ship the item(s) and any fees/costs associated with the return shipment. Kindly ship with a carrier that provides tracking numbers, and request insurance to ensure safe return.
Damages and issues
Please inspect your order upon reception and contact us immediately at (888) 915-0125 if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If damage is visible, reject the shipment, be sure the driver notes the damage and contact Keltür Customer Care at (888) 915-0125 as soon as possible. We will file a damage claim with the shipper, pick up the damaged item or ship a replacement or replacement parts as soon as possible.
If the damages were concealed at the time of delivery, promptly take photos of the damaged item and the packaging it arrived in.
Pictures are often required and always suggested so that a claim may be made with the shipping company.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.